What is interlibrary loan and what do I need to know before requesting an item?

• An interlibrary loan (ILL) is borrowing materials from lending libraries within the continental United States.
• You must have a Pleasant Grove Library card and be in good standing to use interlibrary loan.
• There is a minimum $4 fee to interlibrary loan. There may be a higher cost depending on the requested item due to shipping or the borrowing library’s fee. You will be consulted if there is a higher charge before the request is final.
• If you cancel or fail to pick up your interlibrary loan and the item has already been shipped to the Pleasant Grove Library, you will still be responsible for the fee.
• We do not interlibrary loan items with libraries in our reciprocal borrowing agreement (American Fork, Eagle Mountain, Highland, Lehi, or Saratoga Springs) because you can use your Pleasant Grove Library card at those libraries to check out items. Patrons from the libraries mentioned above cannot request an interlibrary loan with Pleasant Grove, but must use their home library. 

What can I request from interlibrary loan?

• Books and Audiovisual materials- the publication date must be older than six months.
• Magazines- photocopies of specific articles.
• NO microfilm or microfiche may be requested. 

How do I request an item?

• Fill out the ILL Request Form online or at the main floor front desk.
• Only three requests may be active at a time.
• You must supply your name, Pleasant Grove Library card number, contact information, and the full title and author of the requested item. Please include other information if necessary.

What happens after I make a request?

• Materials usually arrive within 2-3 weeks, but there is no way to predict the actual arrival date.
• When the item arrives, we will contact you to pick it up at the front desk on the main floor. We will also notify you if we are unable to borrow your requested item.
• The lending library sets the loan period. Renewals depend on the lending library. If you need additional time, please check with us at least three business days before the due date.
• There is a late fee of $1.00 per day, per item, owed to the Pleasant Grove Library. You are also responsible for any late fees to the lending library.
• Lost item or damage fees that are incurred while the item is in your possession are your responsibility. You must pay all fees that the lending library charges. 
• All other terms and conditions of the Pleasant Grove Library card apply to interlibrary loans.
• Return items to the front desk on the main floor. 

We are not a lending library; we do not lend out our Library materials to other libraries.

Library Board Approved October 2021